How would you calm down a particularly irate customer? How would you handle a client who was angry or upset about something?
I will listen to what he or she has to say first without interrupting. When I know for sure what is bothering him or her, I will try to look for a solution that satisfies the customer and is also within the policies and procedures of my place of work.
How would you react if you see misconduct or inappropriate behavior in a fellow worker?
I will report it immediately since I would not want the facility or the management to suffer due to an employee’s indiscretion.
What do you like most about being a housekeeper?
可以自己管理時間
time management skills
What do you like least about being a housekeeper?
I don’t like use chemicals cleaning products. Because It could hurt my hands. I should weargloves to protect myself.
If there any cleaning you do not like to do?
Not at all. I am willing to do all the task you required except for illegal or dangerous things.
- What are three positive character traits you don't have?
Adventurous, Fearless , outgoing
How do you handle a challenge? Give an example.
I see a challenge not only as the negative aspect of it, but the positive aspects also. Therefore, I try to analyze and make suggestions try to come up with the best way to solve the problem.
I remember before the call center agent work started. I had to learn company low first. It’s pretty hard and difficult for me. Learning company low was making me feel frustrated. I even thought maybe I can just quiet. But I didn’t give up. I studied in company low every night after work. Eventually I finished the course and work there for two years. I'm proud of that.
Give an example of a goal you set and how you reached it
Attending summer work and travel program in USA to gain international work experience.
- How do you handle stress and pressure?
I manage stress by listening to music, chatting with friends, and doing exercise.
Stress is very important to me. With stress, I do the best possible job. The appropriate way to deal with stress is to make sure I have the correct balance between good stress and bad stress. I need good stress to stay motivated and productive.
Prioritizing my responsibilities so I have a clear idea of what needs to be done when, has helped me effectively manage pressure on the job.
Tell me about how you worked effectively under pressure.
Prioritizing my responsibilities so I have a clear idea of what needs to be done when, has helped me effectively manage pressure on the job.
What motivates you to do your best on the job?
I am always motivated by setting goals that are challenging and my determination to achieve those goals.
What do you do if you disagree with someone at work?
In order to reach an agreement. I will try to communicate with them.
Give an example of how you worked on team.
Before my shift was over, I would make sure the working place was clean and ready for my colleagues the next day, so it would be easy for them to start their shift.
I would help other colleagues with their orders, and take the time to show the new workers how we work and how to get things done.
Describe your work style.
I am very focused on my work, and consequently, am able to work quickly.
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